CONTACT PASTA FACE | Melbourne Catering Services

The dimensions of our food truck are the following:

5.7 L x 2.4 W x 3.6 H

(Please note that the food truck needs to be parked on a level ground and off council property. Also we Must be parked off any roads, and strictly parked on private land.)

We generally cater for the Melbourne metro & surrounding suburb areas; depending on your location we are still happy to attend, however a travel charge may apply.

Pasta Face Food Truck is fully accredited and able to be entirely self-sufficient in terms of power and water, and the pricing of the Menu Options above includes adequate staff within the truck to serve your guests quickly and efficiently.

ARRIVAL: We arrive 1.5 hrs before your desired service time.

DEPARTURE: We depart 1 hour after service time has finished, which allows us to cool down equipment  and our team to clean up. 

Our packages include a 2 hour service time. However, if you require a longer service time this can be offered at an additional cost of $150 per hour + GST

** Important information** bookings are only refundable up to six weeks prior to your event**

Book us for corporate functions! We also offer catering for many other occasions including birthdays, weddings and engagements. We also cater for large scale festivals & events.

We can also cater for Gluten Free requirements if requested.  It would most likely our delicious handmade potato gnocchi, complemented with our scrumptious sauces. (We also cater for other requirements such as Vegan/Vegetarian & halal)

Terms & Conditions

Booking Confirmation

1.1 A 30% deposit of the total amount is required to secure the booking and confirm the date.

1.2 Bookings are not confirmed until the deposit has been received.

1.3 The deposit is non-refundable if the event is cancelled without written notice or if the cancellation is made less than 14 days prior to the event.

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Payments

2.1 The remaining balance must be paid in full 14 days prior to the event.

2.2 Failure to make the final payment by the due date may result in the cancellation of the booking, and the deposit will not be refunded.

2.3 Payment can be made via bank transfer or any other method agreed upon at the time of booking.

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Cancellations and Refunds

3.1 Cancellations must be made in writing.

3.2 If a cancellation is made more than 14 days prior to the event, the deposit will be refunded in full.

3.3 If a cancellation is made less than 14 days but more than 7 days prior to the event, 50% of the deposit will be refunded.

3.4 No refund will be provided for cancellations made less than 7 days prior to the event.

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Menu and Dietary Requirements

4.1 All menu selections must be finalised 14 days prior to the event.

4.2 We will make every effort to accommodate dietary requirements and allergies if notified at least 14 days in advance.

4.3 While every effort is made to accommodate dietary needs, Pasta Face cannot guarantee the absence of all allergens due to the nature of food preparation.

- If your booked function/event cannot go ahead due to Victorian Covid-19 restrictions, including lockdowns for events/hospitality sectors, border closures or reduced number allowances more than 7 days prior to your function & an second attempted date cannot be scheduled due to Covid-19 restrictions, your deposit is FULLY refundable, however the deposit amount will be paid back based on a reasonable & substantial monthly payment plan by Pasta Face back to you.

- If the cancellation happens within 14 days prior to the function, Pasta Face will postpone the booking to a later date of your choice, although we would both require working together on this in securing another new date. 

- If your booking has been cancelled without any written notice & isn’t due to any Victorian Covid-19 restrictions for the events/hospitality sectors, you’re deposit is non-refundable.