privacy

Pasta Face Privacy Policy   | Terms of Use

Introduction

Pasta Face (“us”, “we”, or “our”) operates the www.pastaface.com.au website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.


We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.pastaface.com.au


Consent

By using our website or products, you hereby consent to our Privacy Policy and agree to its terms.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • We may also disclose your personal information if required by law or to protect the rights and safety of Pasta Face and its users.
  • Send you emails
  • Find and prevent fraud


Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

    Cookie

    Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
    We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

      Service Providers

      We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
      These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

      Security

      The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

      Links To Other Sites

      Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

      We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

      Children’s Privacy

      Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

      Updates or amendments to this Privacy Policy

      We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

      Contact Us

      If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@pastaface.com.au

      For more information on your privacy, please visit the privacy commissioner's

      Policy website updated: 20 April 2021

      Terms and Conditions of Booking


      We generally cater for the Melbourne metro & surrounding suburb areas; depending on your location we are still happy to attend, however a travel charge may apply. Please contact us in relation to pricing on particular areas.


      Pasta Face Food Truck don’t charge a truck hire fee as such, however we do have a minimum spend on food purchases which fluctuates depending on the time of year. Peak season’s are our busier months so our minimum spends can increase. Please contact us in relation to our minimum spends as they do change throughout the year.


      We can also cater for Gluten Free requirements if requested. It would most likely our delicious handmade potato gnocchi, complemented with our scrumptious sauces. (We also cater for other requirements such as Vegan/Vegetarian & halal)


      ARRIVAL: We arrive 1.5 hrs before your desired service time.

      DEPARTURE: We depart 1 hour after service time has finished, which allows us to cool down equipment and our team to clean up. 


      Our packages include a 2 hour service time. However, if you require a longer service time this can be offered at an additional cost, please contact Pasta Face.


      Generally catering only becomes viable for events with 60+ guests, however drop us a line as we could still help you out!


      *please note, all prices are exclusive of GST


      SECURE YOUR BOOKING

      Please ensure you have confirmed availability for your booking of 60+ guests with Pasta Face & you have thoroughly read over the following information before completing & submitting this form. To secure your function booking a deposit of 30% of the total amount is paid upon booking. The balance is payable one week prior to your function.


      CANCELLATION POLICY


      STANDARD CANCELLATION


      If the unfortunate should happen and you need to cancel your function, the following guidelines apply:

      • If written notification of cancellation is received more than 6 weeks prior to the function date, Pasta Face will refund your deposit in full.
      • If written notification of cancellation is received between 14-21 days prior to the function date, Pasta Face will refund 50% of your deposit.
      • If written notification of cancellation is received less than 7 days prior to the function date, Pasta Face will not refund your deposit.


      COVID CANCELLATION POLICY


      -        If your booked function/event cannot go ahead due to Victorian Covid-19 restrictions, including lockdowns for events/hospitality sectors, border closures or reduced number allowances more than 7 days prior to your function & an second attempted date cannot be scheduled due to Covid-19 restrictions, your deposit is FULLY refundable, however the deposit amount will be paid back based on a reasonable & substantial monthly payment plan by Pasta Face back to you.

      -        If the cancellation happens within 14 days prior to the function, Pasta Face will postpone the booking to a later date of your choice, although we would both require working together on this in securing another new date.

      -        If your booking has been cancelled without any written notice & isn’t due to any Victorian Covid-19 restrictions for the events/hospitality sectors, you’re deposit is non-refundable. 

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